Email delivery
Send invoice attachments, check delivery and handle failed sends.
Send an issued invoice directly from Invoicey, with the PDF attached and an optional ISDOC file for accounting software. Invoicey handles delivery; you do not need to connect an email provider or configure a sending domain.
Sending an invoice
- Open an issued, non-cancelled invoice and choose Send by email. Your workspace role must allow sending invoices; a read-only role can inspect the invoice without sending it.
- Check the recipient. Invoicey suggests the client contact saved on the invoice. Enter the correct address if it is missing, and review any Cc recipients.
- Review the subject and cover text. Defaults come from the issuer's email settings, but you can edit them for this send.
- Choose whether to attach ISDOC. The PDF is always attached; the ISDOC checkbox starts with your issuer's preference, which is on by default.
- Check the displayed sender and reply address, then send. This sends a real email to the listed recipients.
In ChatGPT, review the invoice and recipient, then explicitly confirm sending. An assistant should ask for a missing address rather than invent one.
Issuing and sending are separate actions. Saving a draft or issuing its number does not by itself email the client. If Send by email is unavailable, check the invoice status and ask your workspace owner to check your role.
Attachments use the stored invoice files when available. Changing issuer details after issuing an invoice does not rewrite its frozen seller details.
Sender and replies
| Part | What your client sees |
|---|---|
| From address | invoices@invoicey.app |
| Display name | {Issuer name} via Invoicey by default |
| Reply-To | The contact email saved on the invoice's issuer |
Client replies go to that contact email. Check it before issuing your first invoice. Sending a new message for an older invoice uses the current issuer email settings for its subject, cover text, attachment preference and display name; the invoice's frozen contact email remains its reply address.
Language and templates
Invoice emails, overdue reminders and payment-received emails follow the invoice's document language (Czech or English). Changing the web app's interface language does not translate an existing invoice. Custom subject and cover templates keep the wording you entered, so review them when sending invoices in another language.
Checking delivery
Open the invoice's email history to see each sending attempt, recipient, subject and delivery events.
| Status | Meaning and next step |
|---|---|
| Queued or sent | The message is being processed. This does not yet prove delivery. |
| Delivered | The recipient's mail server accepted it. This does not prove the client read it. |
| Delayed | Delivery is taking longer; check the history again before sending another copy. |
| Bounced or failed | Delivery did not complete. Check the recipient and the recorded events. |
| Complained | The message was reported as spam. Contact the client through another channel. |
Open and click events are additional signals. They do not replace the delivery status or confirm that an invoice has been paid.
To retry a failed delivery, correct the recipient if needed and use Send by email to create a new attempt. Earlier attempts remain in the history. Check the existing status first to avoid sending duplicate copies.
Blocked recipients
A bounce or spam complaint can block an address within your workspace. Invoicey blocks manual sends when either the recipient or a Cc address is on that list; automated reminders and payment-received emails also skip blocked recipients.
Confirm the correct address with your client through another channel. You can send to a confirmed, unblocked alternative. If an address appears to be blocked incorrectly, contact support with the invoice number and delivery details. Repeatedly retrying the same blocked address will not bypass the block.
Overdue reminders and payment confirmations
Overdue reminders are off by default. Enable them for a business under issuer email settings. Invoicey checks eligible overdue unpaid invoices daily and spaces reminders by your chosen interval, 7 days by default. A valid client contact email is required. There is no separate scheduler to configure.
Payment-received emails are also off by default and can be enabled in the same settings. Recording payment is bookkeeping: it does not transfer money. Check the invoice's payment history separately from its email delivery history.